Empowering client-facing professionals to lead with confidence and clarity.

From scrum rooms to boardrooms, I’ve spent 17 years shaping digital delivery, product strategy, and client relationships — across government, telecoms, retail, and hospitality.Now, I coach the people behind those roles to step up, grow their influence, and lead with more clarity, calm and commercial confidence.

Curious about how I can help?

• Let’s talk

Who I work with

I work with client-facing professionals and mid-level leaders — especially those in delivery, client service or consultancy roles — who want to grow their presence, deepen relationships, and lead with more strategic impact.You might be stepping up, navigating stretch moments, or figuring out how to show up with more confidence — without losing what makes you you.I also support teams operating in complex or high-stakes client environments, helping build clarity, trust, and long-term value.

Rich Worrall, Client Partner

About Heather Venter

A Career Built on Client Leadership and Delivery

I’ve spent the last 17 years working in digital — as a delivery manager, product manager, agile lead and client partner — across both the public and private sectors. I’ve worked inside major brands and agencies alike, partnering with organisations like Vodafone, Center Parcs, the Ministry of Justice, GDS, and the Department for Business & Trade.I know what it’s like to lead teams, manage high-stakes client relationships, and balance day-to-day delivery with long-term strategy. I’ve sat on both sides of the table — and that breadth of experience gives me a unique perspective in the coaching and consulting I offer.

I’ve Been Where You Are

I’ve been the person learning to stretch into commercial conversations. I’ve felt the imposter syndrome that comes with stepping up into a more senior role. And I’ve had to push myself — to make new connections, lead tricky conversations, and grow the commercial confidence I didn’t always have.That lived experience is what shapes how I support others. I know the real blockers that get in the way of career growth — and how to move past them.

Helping You Grow Beyond the Delivery Manager Label

I’m especially passionate about helping people who want to grow beyond the delivery manager role — but aren’t sure what comes next. Maybe you don’t yet see yourself as “commercial.” Maybe leadership feels out of reach. That’s where I come in.I work with people to build the confidence, clarity, and practical habits to step into more senior, strategic work — without losing their authenticity or values along the way.

Support That’s Rooted in Real Experience

This blend of lived experience and clear-sighted support is what makes my services different. I won’t just ask powerful questions — I’ll help you make sense of your work, your goals, and your impact, drawing from years of navigating the same waters myself.I bring empathy, insight, and a calm, honest style — helping people and teams grow in confidence and commercial clarity, one conversation at a time.

Take the next step in your career

• Let’s talk

A Bit About Me, Beyond Work

• 1:1 Coaching
• Team coaching/ consulting

One-to-one Coaching

For account leads, delivery managers, and mid-level professionals looking to grow their influence, step up with confidence, and lead client work with more commercial focus and clarity.Navigating:

Chemistry Call
Let's have a 30-minute call to explore where you are, what support might look like, and whether I’m the right person to help.

• Let’s talk

Why Work With Me?

I know what it’s like to be where you are — in the thick of delivery, managing complex relationships, wanting to grow… but unsure how to take the next step.Over my 17-year career, I’ve been a product manager, a delivery lead, a client partner. I’ve worked across public and private sectors, consultancy and client side. And I’ve had to build my own commercial confidence, leadership presence, and sense of direction the hard way — learning how to be bold without being brash, and how to lead without burning out.Now, I coach others to do the same.I’m especially passionate about helping people grow beyond the delivery manager label — into strategic, visible roles that create impact. If you’re ready to step into more senior spaces, strengthen your presence, or just feel more in control of your work — this coaching is for you.

How it works

Whether your organisation is funding the coaching, or you’re coming to me directly, we’ll begin with a free chemistry call to understand your goals. From there, we’ll agree a bespoke coaching programme — usually:

All sessions are personalised, rooted in real-world leadership experience, and supported with reflection prompts, practical follow-ups, and gentle accountability.

Geetika Kejriwal, Lead User Researcher & Service Designer

Ready for thoughtful, practical coaching? Let’s connect.

• Contact me

• About me
• Team coaching/ consultancy

Team coaching/ consulting

Flexible support to strengthen client relationships, deepen commercial confidence, and lead with clarity — without the cost of a full-time hire.

I work with growing agencies, delivery teams, and internal account functions who want to improve how they show up in complex client environments. Maybe you're preparing for a renewal, navigating a tricky relationship, or helping a team step up into more strategic ownership — but you're stretched thin and need a calm, commercial hand to support momentum.With 17 years in digital delivery, product strategy, and client leadership — and direct experience as a Client Partner on multi-million pound public sector accounts — I bring insight, honesty, and trusted input that cuts through the noise and gets to what matters.

The kind of support I offer
My support is tailored — we’ll always start with a conversation to explore what you’re trying to achieve. From there, I’ll shape a path that fits your goals and context. Here are a few of the ways I typically work:

💡 Strategic Team Coaching

Think of this as team-level coaching — hands-on support to help your account or delivery teams show up with more confidence, commercial focus, and clarity in their client work.This might include:

I can work behind the scenes or alongside your clients, depending on the sensitivity and stage of engagement.

👥 Fractional Client Partner

Not every organisation needs — or can afford — a full-time Client Partner. But when a key account is at risk, or a renewal is on the horizon, not having one can cost you far more.I can:

I’ve held senior roles with end-to-end commercial responsibility. I can support where it counts — without adding noise, hierarchy or overhead.

🛠️ Targeted Training & Workshops

Bespoke sessions to help your teams step up, deepen relationships, and lead more effectively.Options include:

Sessions are always designed to meet your context and can be paired with follow-up coaching or advisory support.

Why work with me?

I've worked across central government, telecoms, hospitality and retail — on both the supplier and client side. I’ve been a delivery manager, product owner, and Client Partner, and I’ve navigated the same challenges your team is likely facing: imposter syndrome, shifting client expectations, commercial blockers, and the pressure to do more with less.I know the pressures of these roles because I’ve lived them. And I know that even strong teams sometimes need a trusted voice to hold space, bring fresh perspective, and guide the next step forward.Whether you're trying to steady an account, build internal confidence, or prepare for something high-stakes — I bring calm, commercial support to help you get there.

Rob Ashworth, Programme Manager

Let’s talk

I don’t offer one-size-fits-all packages — I work flexibly, with care, and toward outcomes that matter to you.If this sounds like something your business or team could benefit from, let’s start a conversation. I’ll help you figure out what support could make the biggest difference — and if I’m the right person to provide it.

Find out how I can help your team show up at their best.

• Get in touch

• About Me
• 1:1 Coaching

Contact

Let’s start a conversation.
Whether you’re exploring coaching, curious about support for your team, or just want to sound out an idea — I’d love to hear from you.Drop me a message and we can talk through what you’re looking for, and whether I’m the right fit to help.

• Let’s talk

Tel: 07725481877
Email:[email protected]

• Linked In:

Tito Sarrionandia- VP of Engineering

• 1:1 Coaching
• B2B Services

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